Cancellation Policy

CPI’s RNA Training Academy Cancellation Policy

If you wish to cancel your booking for a Course:

  • You must notify CPI of your intention to do so by email to the RNA Training Academy Course coordinators at TrainingAcademy@​uk-​cpi.​com
  • If the cancellation is made 30 days or more prior to the start of the Course, a full refund shall be given subject to a cancellation charge based on 3% of the booking fee plus a £12.00 (inc. VAT) administration fee to cover CPI’s costs.
  • For cancellations made between 29 and 15 days prior to the start of the Course a 50% refund will be given. 
  • For cancellations received with less than 14 days prior to the start of the Course no refund will be given.
  • No refund will be given if a delegate fails to attend the Course on any or all of the scheduled days, or withdraws once the Course has started, for whatever reason.

If you wish to re-schedule your booking for a Course to another date:

  • You must notify CPI of your intention to do so by email to the RNA Training Academy Course coordinators at TrainingAcademy@​uk-​cpi.​com
  • For long Courses (i.e., over 3‑hour Courses): for a request to reschedule received at least 14 days prior to the start of the Course a £12 (inc. VAT) administration fee shall apply. Otherwise, the request shall be treated as a cancellation with no refund.
  • For Short courses (i.e., up to 3‑hour Courses): for a request to reschedule received at least 3 working days prior to the start of the Course a £12 (inc. VAT) admin fee shall apply. Otherwise, the request shall be treated as a cancellation with no refund.

If you wish to substitute the named person attending the course: 

  • You must notify CPI of your intention to do so by email to the RNA Training Academy Course coordinators at TrainingAcademy@​uk-​cpi.​com providing full name and email details of the proposed substitute. 
  • Substitute delegates will be accepted provided that the substitute meets any eligibility criteria for the Course. 
  • Details of any substitute must be given at least one working day prior to the start of the course. 
  • There is no charge for substitution provided sufficient notice is given. 
  • CPI unfortunately cannot process a substitution with less than 24-hour notice. 

CPI can cancel a course for any reason at its discretion. CPI will notify all delegates via email. CPI will — 

  • For a complete cancellation of a Course, offer you a choice of a full refund or an alternative Course date if one is available. 
  • For cancellation of part of a Course, try to run that part of the Course again and offer you an alternative Course date. If this is not possible then we shall offer you a proportionate refund. 

Full cancellation details relating to your booking can be found in the CPI’s RNA Training Academy Terms and Conditions.

Proprietary Rights

Our website contains proprietary and confidential information including copyright material, trade marks and patents. All material on our website is protected by intellectual property laws and international intellectual property treaties and are the property of CPI or its licensors. All such rights are reserved. Any third party trade marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.

Use of material

You may print off or download content on this site as permitted under the fair dealing provisions of the Copyright Designs and Patents Act 1988 (as amended) (sections 28 to 30) for the purposes of viewing it on your computer, research for non-commercial purposes, private study, criticism, review and news reporting, provided that you do not alter it in any way and acknowledge CPI as the source of the content and the copyright owners. In addition you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. Our content may not be copied, sold, reproduced or distributed for commercial gain without our explicit written permission.

All other use or copying of this site and any content on this site, other than as expressly permitted by CPI or permitted by law, is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Linking to this site

Linking to this site is allowed. CPI reserves the right to deny or withdraw permission to Link where it, in its sole opinion, considers the link is detrimental to CPI, its business or its partners.


If you intend to Link to this site or would like to obtain permission to make use of material from this website, please contact us.

Rights to information published

By submitting content to our website (including any text, photographs, graphics, video or audio) you simultaneously grant CPI an irrevocable, perpetual, worldwide, royalty free licence to use the material in any way we want (including publishing, modifying, distributing and deleting it). In order that we can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws and that you have the right to give us permission to use it for the purposes specified above.

Disclaimer of Warranties

The information contained in this website is for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on this site. The information is provided by CPI and while we endeavour to keep the information up to date and correct we make no express or implied warranties, representations or undertakings whatsoever in relation to any of the content of this website (including the accuracy, quality or fitness for any purpose of the content). You understand and agree that your use of our website is entirely at your own risk and that it is provided on an as is” and as available” basis.

Our responsibility for loss or damage suffered by you

Except for death or personal injury caused by our negligence, fraud and/​or fraudulent misrepresentation CPI, its officers, employees, contractors or content providers shall in no event be liable for any loss or damage even if it is foreseeable including without limitation, indirect or consequential loss or damage, injury to reputation, loss of information or any loss or damage whatsoever arising from loss of data, loss of profits, business interruption, loss of business opportunity goodwill or reputation arising out of, or in connection with, the use of this website or any information, services or content on www​.uk​-cpi​.com.

Limiting liability for viruses, damage and availability

Every effort is made to keep the website up and running smoothly. However, CPI does not warrant that functions available on this website will be uninterrupted or error free, that defects will be corrected, or that the server that makes it available is free of viruses or bugs. CPI takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

It is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks). Specialist or technical advice should be sought in relation to any particular circumstance or problem. This website does not contain or constitute any form of advice or recommendation.

Cyber Crime

You will not misuse our website in any way including in any illegal or criminal way; in any way which would give rise to civil liability; or in any way which would be technically harmful to our website. In particular you must not misuse this site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You will not attempt to gain unauthorised access to this site, the server on which this site is stored or any server, computer or database connected to this site. You must not attack this site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your IP address to them. In the event of such a breach, your right to use this site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this site or to your downloading of any material posted on it, or on any website linked to it. You agree not to use this website, its facilities or any information contained on it for, or to facilitate the distribution of unsolicited emails to any person.

External links

Through this website you are able to link to other websites which are not under the control of CPI. We provide these for convenience and information only. We have no control over the nature, content and availability of those sites. The inclusion of any links does not imply a recommendation or endorse the views expressed within them, likewise the lack of linking to a particular site does not imply a lack of endorsement.

Rights of Third Parties

A person who is not a party to the agreement formed by our Terms will have no right under the Contracts (Right of Third Parties) Act 1999 to enforce any term of it but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Legal jurisdiction and Severability

The laws of England shall govern your use of the site and you hereby agree to submit to the exclusive jurisdiction of the English courts to resolve any legal matter arising from this agreement or related to your use of www​.uk​-cpi​.com.

If any wording in any provision of these terms of use is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall, to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness, be deemed severable and the remainder of such provision and the remaining provisions of our Terms shall continue in full force and effect.

Your Statutory Rights

If you are a consumer, nothing in our Terms shall be deemed to restrict or affect any of your statutory rights under English Law to the extent that they are applicable to your use of this website and to these Terms.

How we use your personal information

Our Privacy Policy sets out how CPI collects and uses personal information.

Changes to our Terms

CPI reserves the right to modify, add or remove any term of our Terms from time to time at our sole discretion, without any notice or liability to you. Changes to our Terms become effective on the date they are posted and your continued use of www​.uk​-cpi​.com after any changed to Terms will signify your agreement to be bound by them.

Our Terms were last modified on 16 May 2018.