Cancellation Policy

If you wish to cancel your booking for a Course:

• You must notify CPI of your intention to do so by email to the RNA Training Academy Course coordinators at TrainingAcademy@​uk-​cpi.​com
• If the cancellation is made 30 days or more prior to the start of the Course, a full refund shall be given subject to a cancellation charge based on 3% of the booking fee plus a £12.00 (inc. VAT) administration fee to cover CPI’s costs.
• For cancellations made between 29 and 15 days prior to the start of the Course a 50% refund will be given. 
• For cancellations received with less than 14 days prior to the start of the Course no refund will be given.
• No refund will be given if a delegate fails to attend the Course on any or all of the scheduled days, or withdraws once the Course has started, for whatever reason.

If you wish to re-schedule your booking for a Course to another date:

• You must notify CPI of your intention to do so by email to the RNA Training Academy Course coordinators at TrainingAcademy@​uk-​cpi.​com
• For long Courses (i.e., over 3‑hour Courses): for a request to reschedule received at least 14 days prior to the start of the Course a £12 (inc. VAT) administration fee shall apply. Otherwise, the request shall be treated as a cancellation with no refund.
• For Short courses (i.e., up to 3‑hour Courses): for a request to reschedule received at least 3 working days prior to the start of the Course a £12 (inc. VAT) admin fee shall apply. Otherwise, the request shall be treated as a cancellation with no refund.

If you wish to substitute the named person attending the course: 

• You must notify CPI of your intention to do so by email to the RNA Training Academy Course coordinators at TrainingAcademy@​uk-​cpi.​com providing full name and email details of the proposed substitute. 
• Substitute delegates will be accepted provided that the substitute meets any eligibility criteria for the Course. 
• Details of any substitute must be given at least one working day prior to the start of the course. 
• There is no charge for substitution provided sufficient notice is given. 
• CPI unfortunately cannot process a substitution with less than 24-hour notice. 

CPI can cancel a course for any reason at its discretion. CPI will notify all delegates via email. CPI will — 

• For a complete cancellation of a Course, offer you a choice of a full refund or an alternative Course date if one is available.
• For cancellation of part of a Course, try to run that part of the Course again and offer you an alternative Course date. If this is not possible then we shall offer you a proportionate refund.

If you are not booking a course for professional development purposes, then you may be regarded as a consumer. Please see our terms and conditions for further details.

Full cancellation details relating to your booking can be found in the CPI’s RNA Training Academy Terms and Conditions.