1. Scope

Under data protection legislation we have a legal duty to protect any personal information we collect from you. We take data protection seriously and safeguarding your personal information is important to us. This Privacy Policy explains what personal information we collect, how we use that information and what rights you have in relation to the personal data we collect about you.

2. Collection of personal data

We may collect personal data about you in a variety of ways, including:

• When you engage with us or access or subscribe to any of CPI's services;

• When you access this website, including if you make an enquiry or sign up to receive our newsletter;

• When you engage with us as a potential customer or supplier;

• When you attend a seminar or other event provided by us;

• When you share your details with our staff, or connect with CPI or our staff on any social media platform; and

• From third parties and public sources.

We may collect, use, store and transfer different kinds of personal data about you, including:

• Your name, title, date of birth and gender;

• Your contact details including postal/billing addresses, email addresses and telephone numbers;

• Details of services we have provided to you or which you have supplied to us;

• Details of your employer or the organisation you work for;

• Technical data such as internet protocol (IP) addresses;

• Marketing and communications data, including your preferences in receiving marketing from us; and

• Visual images recorded on CCTV at any of our premises.

We partner with third parties to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services.

We only collect special categories of personal data (such as race or ethnic origin, health information) in very specific circumstances, such as where required in connection with project funding.

3. Use of personal data

We will only use your personal data where the law allows us to do so, including:

• To send you publications, news and/or information about our people, products and services;

• To provide services to you or the organisation you work for;

• To administer this website and monitor and audit usage;

• To help us improve our website, services and communications;

• To issue invoices and manage accounts, records and collection of payments;

• For the prevention or detection of crime;

• For advertising, marketing and public relations;

• To verify eligibility for project funding; and

• For disclosures to our funders, auditors, legal advisors and insurers.

4. Disclosure of your personal data

We may share your personal data within the CPI Group or with third parties where we reasonably consider it is in our legitimate interests to do so. We will not sell, resell, lease or license your personal data to any third parties.

5. Data security and retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

6. Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including to:

• Request access to your personal data (a "data subject access request").

• Request correction of inaccurate or incomplete data we hold about you.

• Request erasure of your personal data where there is no good reason for us continuing to process it.

• Object to processing of your personal data where we are relying on a legitimate interest.

• Request restriction of processing in certain scenarios.

• Request the transfer of your personal data to you or a third party.

• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please put your request in writing to: Marketing Team, Centre for Process Innovation Limited, Wilton Centre, Wilton, Redcar TS10 4RF.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO) at www.ico.org.uk.

7. Unsubscribe

If you do not wish to receive emails from us and want to be removed from our electronic mailing list, you may unsubscribe by contacting us.

8. Cookies

In order to collect anonymous data, we may use 'cookies' that remain in the cookies file of your browser. For further details please refer to our Cookies Policy.